Frequently Asked Questions

Pre Booking & General Information:

  • Japanese Head Spa
    Focuses on scalp & hair health
    Cleanses and detoxifies the scalp
    Uses water, steam and products
    Slow, rhythmic, sensory based
    Aims to calm the nervous system
    Beauty + wellness treatment

    Traditional Massage
    Focuses on muscles & soft tissue
    No cleansing or hair care
    Uses oils or lotions only
    Pressure based muscle work
    Aims to relieve muscle tension
    Physical therapy or relaxation treatment

  • Clients should arrive 10 to 15 minutes before their appointment slot to allow for reviewing their consultation forms and enjoy their welcome Japanese Tea.

    All treatments last between 60 minutes to 2 hours (The Good Karma Ritual 3 hours).

    Japanese Head Spa clients should allow 30 to 40 minutes after their appointment for complimentary scalp analysis, hair drying, styling, make up etc.

  • We offer Togetherness Packages (Japanese Head Spa) and Dual Ritual Packages (Japanese Head Spa and Massage), at a discounted rate.

    From February 2026 we will also offer couples massage packages (also at a discounted rate).

    We are also happy to create bespoke packages for clients, including group bookings (discount will apply to groups).

  • Yes, of course. These can be purchased online via Phorest Booking system, or in person at The Spa.

  • If something unexpected pops up, clients can change the time or date of their appointment right up until 48 hours before your appointment.

    Cancellation with less than 48 hours notice will result in loss of deposit.

  • There is no need for clients to wash their hair prior to Japanese Head Spa treatments. However, if a client prefers, they are welcome to attend with clean hair.

  • Clients can wear whatever they feel comfortable in.

    At Chakra Spa we provide luxury robes, towels, body wraps and slippers. Clients will be fully draped for the duration of their treatment.

    We recommend arriving in relaxed clothing and to avoid delicate fabrics, as water and oils are used for the rituals.

  • We recommend having a light meal or snack beforehand.

    Arriving extremely hungry or overly full may affect your comfort during deep relaxation.

    Hydrating well before and after your treatment is encouraged.

  • You do not need to bring anything with you.

    At Chakra Spa, we provide a carefully curated selection of professional products, including after treatment care, for your comfort and convenience.

    If you have known allergies, sensitivities, or specific medical concerns, please let us know in advance of your appointment so we can advise accordingly.

    For hygiene and consistency, personal products are generally not required and are only used if agreed beforehand.

  • Please let us know at the time of booking, or on the consultation form that is emailed to you prior to your appointment, if you experience conditions such as:

    • Dandruff
    • Psoriasis
    • Eczema
    • Scalp inflammation or soreness

    We will assess whether the treatment is suitable or if adjustments are needed.

    In some cases, we may recommend postponing your treatment for your own comfort and safety.

  • No, unfortunately, our head spa rituals are not suitable during pregnancy.

    This is due to the use of pressure points, essential oils, and relaxation techniques that may not be recommended during pregnancy.

    We look forward to welcoming you post pregnancy for a deeply restorative experience.

    We offer specialised pregnancy massage and pamper packages, suitable during pregnancy and the post natal period.

  • Our head spa treatments are not suitable for clients with hair extensions, weaves, or bonded systems.

    The cleansing, water flow, and massage techniques may affect the integrity of extensions.

Before the Treatment:

  • You will be fully covered and comfortably draped throughout your treatment.

    We provide luxury robes, body wraps, and warm blankets to ensure privacy and comfort at all times.

    For the purpose of the treatment, your neck and shoulders need to be strap free so your therapist can properly perform massage and relaxation techniques.

    You will always remain appropriately covered, and your comfort and dignity are fully respected.

  • Yes, the treatment involves water and cleansing rituals, and your hair will get wet.

    This is an essential part of the head spa experience and scalp health benefits.

  • Scalp exfoliation is a gentle, non abrasive process designed to:

    • Remove product build up and dead skin
    • Support scalp balance and circulation
    • Prepare the scalp for deeper cleansing

    It should never feel harsh or painful. If you have sensitivity, the technique will be adapted or omitted.

  • Our ritual includes three cleansing and care stages, each designed with intention:

    1. Scalp oil massage using our blended rosemary oil to nourish the scalp, stimulate circulation, and encourage deep relaxation

    2. Gentle scalp exfoliation followed by a double shampoo to thoroughly cleanse, remove build up, and rebalance the scalp

    3. Conditioner or mask application to restore moisture, softness, and comfort to the hair and scalp

    This layered approach ensures both scalp health and a deeply restorative experience.

During the Treatment:

  • Yes.

    We provide a dedicated refresh area with GHD styling tools and hair dryers, along with a selection of after care products for you to use at your own pace after the treatment.

  • Our focus is on scalp health and deep relaxation, rather than hairstyling.

    We do not offer full styling services, allowing you to fully enjoy your treatment time without feeling rushed.

    After your ritual, you are welcome to refresh and dry your hair using our provided tools and after care products.

  • As part of your experience, we offer a complimentary before and after scalp screen analysis.

    This allows your therapist to gently observe your scalp condition and overall balance, and to show you the visible improvement following your treatment.

    If helpful, we may share personalised product or care routine suggestions to support your scalp health at home, always as guidance, never obligation.

After the Treatment: